RACI Model (RACI)

Definition: a model used to help define who is responsible / accountable;

The RACI model is built around a simple 2-dimensional matrix which shows the 'involvement' of Functional Roles in a set of Activities. 'Involvement' can be of different kinds: Responsibility, Accountability, Consultancy or Informational (hence the RACI acronym).

The model is used during analysis and documentation efforts in all types of Service Management, Quality Management, Process- or Project Management. A resulting RACI chart is a simple and powerful vehicle for communication.

Defining and documenting responsibility is one of the fundamental principles in all types of Governance (Corporate-, IT-Governance).

translates to German

RACI Modell Ein Modell, mit dessen Hilfe Zuständigkeit und Verantwortlichkeit definiert werden;

Das RACI Modell basiert auf einer einfachen 2-dimensionalen Matrix. Dargestellt wird die Beteiligung von 'Funktionen' (Abteilungen oder Personen) an 'Aktivitäten'. Die Beteiligung kann z.B. ausführend, verantwortlich, informiert oder beratend sein.

Dieses Modell ist hilfreich ...

is supported by

Tools for RACI Modeling The RACI Model has been proven to work with low-tech or widely available tools such as:

• squared (checkered) paper • HTML • Microsoft Excel

Advantages of low-tech tools are ease of use, flexibility, accessibility and low investment costs. Low-tech tools help you to ...

refers to but differs from

RASCI Model one of many variations of the RACI Model; adds 'Supportive' as another possible type of involvement

contains

R — Responsible correct execution of process and activities (OGC, CSI 6.2) or

the person or people responsible for getting the job done (OGC, Service Design)

A — Accountable ownership of quality and end result of process (OGC, CSI 6.2);

exactly one person must be accountable for each activity

C — Consulted involvement through input of knowledge and information

I — Informed receiving information about process execution and quality

is referenced from

RACI model potential problems Many potential problems in the current design of responsibilities can be found by analysing a specific RACI chart.

Checking the rows of a RACI chart is called "Activity Analysis". Inspecting the columns is referred to as "Functional Roles Analysis".

Steps to build a RACI Chart following steps are required:

• Identify the activities

• Identify the functional roles

• Assign the RACI codes

• Identify any gaps or overlaps – for example, where are two As or no Rs

• Distribute the chart, incorporate feedback

• Reach agreement with all involved stakeholders

• Ensure ...

refers to

Responsibility and Accountability a pair of management attributes which organizations use to increase security and governance; if responsibility and accountability for key activities are identified, documented, assigned, accepted and executed, then risks of errors in executing such activities are greatly reduced

supports

PO04.06 Establishment of Roles and Responsibilities Establish and communicate roles and responsibilities for IT personnel and end users that delineate between IT personnel and end-user authority, responsibilities and accountability for meeting the organisation´s needs.

is sometimes referred to as

Authority Matrix

RACI Diagram

RACI Matrix synonym for the RACI Model which pertains to the tabular, 2-dimensional nature of every RACI chart;

In a RACI table with "n" Activities and "m" Functions, a matrix of "n x m" cells can store and display all involvements between Functions and Activities.

If ...

RACI Table

Responsibility Assignment Matrix a structure that relates the project organizational breakdown structure to the work breakdown structure to help ensure that each component of the project's scope of work is assigned to a person or team

RACI Chart a specific instance of a table that defines Roles and Responsibilities according to the RACI Model; Every process document should contain a RACI chart.

For example, the CobiT framework provides one example RACI chart for each of the 34 CobiT processes. Following standard ...

RACI Document one or more specific RACI models which are captured on a specific medium (e.g. a file or a paper copy) for the purpose of storage or publication

see publication details, table of content or references of 'Service Design'

Source: Service Design (OGC)

  • Organizing for Service Design
see publication details, table of content or references of 'Continual Service Improvement'

Source: Continual Service Improvement (OGC)

  • 6.2 The authority matrix

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Dies ist ein Teil des Body of Service Knowledge der Continental Software GmbH, zusammengetragen aus den Best Practices der ITIL und CobiT und PMBOK Frameworks, der ISO 20000 Norm, sowie aus eigener Erfahrung.

© Continental Software GmbH; ITIL® und IT Infrastructure Library® sind eingetragene Warenzeichen des Office of Government Commerce (OGC). COBIT® ist eingetragenes Warenzeichen der Information Systems Audit and Control Association (ISACA). ISO® ist eingetragenes Warenzeichen der International Organization for Standardization. PMI und PMBOK sind eingetragene Marken des Project Management Institute, Inc. Andere hier erwähnte Inhalte, Produkt- oder Firmennamen können die Warenzeichen ihrer jeweiligen Eigentümer sein.