Capacity Management Process

Definition: The Process responsible for ensuring that the Capacity of IT Services and the IT Infrastructure is able to deliver agreed Serice Level Targets in a Cost Effective and timely manner.

The Capacity Management Process considers all Resources required to deliver the IT Service, and plans for short, medium and long term Business Requirements.

translates to German	Capacity Management Prozess Der Prozess, bei dem sichergestellt wird, dass die Kapazität der IT Services und die IT-Infrastruktur ausreicht, um die vereinbarten Service Level Ziele wirtschaftlich und zeitnah erreichen zu können. Beim Capacity Management werden alle Ressourcen, die für die Erbringung von IT Services erforderlich sind, sowie Pläne ...
consumes	Information about Capacity Incidents Information about Security Requirements concerning Capacity Information about business requirements Information about capacity attributes of CIs Information about capacity-related Changes Information about completed CFIA Information about costs concerning Capacity Information about needed ajustments of capacity resources Information about performance issues
has evolved into	Capacity Management Process The Process responsible for ensuring that the Capacity of IT Services and the IT Infrastructure is able to deliver agreed Service Level Targets in a Cost Effective and timely manner. Capacity Management considers all Resources required to deliver the IT Service, and ... Demand Management Process Activities that understand and influence Customer demand for Services and the provision of Capacity to meet these demands. At a Strategic level Demand Management can involve analysis of patterns of business activity and User Profiles. At a tactical level it can involve ...
produces	Information about performance issues Information about Capacity Information about Capacity Plan Information about appropriate hardware resources Information about capacity-related RfCs Information about potential Capacity issues Information about resource utilisation Information that helps to determine the distribution strategy Tools and information
is part of	Service Delivery stage the set of tactical processes

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Dies ist ein Teil des Body of Service Knowledge der Continental Software GmbH, zusammengetragen aus den Best Practices der ITIL und CobiT und PMBOK Frameworks, der ISO 20000 Norm, sowie aus eigener Erfahrung.

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