DS07 Educate and train users

focuses on

a clear understanding of IT user training needs

execution of an effective training strategy

measurement of the results

is controlled by

DS07.1 Identification of Education and Training Needs Establish and regularly update a curriculum for each target group of employees considering:

• Current and future business needs and strategy

• Value of information as an asset

• Corporate values (ethical values, control and security culture, etc.)

• Implementation of new IT infrastructure and software ...

DS07.2 Delivery of Training and Education Based on the identified education and training needs, identify target groups and their members, efficient delivery mechanisms, teachers, trainers, and mentors. Appoint trainers and organise timely training sessions. Record registration (including prerequisites), attendance and training session performance evaluations.

DS07.3 Evaluation of Training Received Evaluate education and training content delivery upon completion for relevance, quality, effectiveness, the retention of knowledge, cost and value. The results of this evaluation should serve as input for future curriculum definition and the delivery of training sessions.

is part of

Deliver and Support (DS) is concerned with the actual delivery of required services, which includes service delivery, management of security and continuity, service support for users, and management of data and operational facilities.

supports

Ensure proper use and performance of the applications and technology solutions

Ensure satisfaction of end users with service offerings and service levels

Optimise the IT infrastructure, resources and capabilities.