DS04 Ensure continuous service

focuses on

building resilience into automated solutions

developing, maintaining and testing IT continuity plans

is controlled by

DS04.01 IT Continuity Framework Develop a framework for IT continuity to support enterprisewide business continuity management using a consistent process. The objective of the framework should be to assist in determining the required resilience of the infrastructure and to drive the development of disaster recovery and ...

DS04.02 IT Continuity Plans Develop IT continuity plans based on the framework and designed to reduce the impact of a major disruption on key business functions and processes. The plans should be based on risk understanding of potential business impacts and address requirements for resilience, alternative ...

DS04.03 Critical IT Resources Focus attention on items specified as most critical in the IT continuity plan to build in resilience and establish priorities in recovery situations. Avoid the distraction of recovering less-critical items and ensure response and recovery in line with prioritised business needs, while ...

DS04.04 Maintenance of the IT Continuity Plan Encourage IT management to define and execute change control procedures to ensure that the IT continuity plan is kept up to date and continually reflects actual business requirements. Communicate changes in procedures and responsibilities clearly and in a timely manner.

DS04.05 Testing of the IT Continuity Plan Test the IT continuity plan on a regular basis to ensure that IT systems can be effectively recovered, shortcomings are addressed and the plan remains relevant. This requires careful preparation, documentation, reporting of test results and, according to the results, implementation of ...

DS04.06 IT Continuity Plan Training Provide all concerned parties with regular training sessions regarding the procedures and their roles and responsibilities in case of an incident or disaster. Verify and enhance training according to the results of the contingency tests.

DS04.07 Distribution of the IT Continuity Plan Determine that a defined and managed distribution strategy exists to ensure that plans are properly and securely distributed and available to appropriately authorised interested parties when and where needed. Attention should be paid to making the plans accessible under all disaster scenarios.

DS04.08 IT Services Recovery and Resumption Plan the actions to be taken for the period when IT is recovering and resuming services. This may include activation of backup sites, initiation of alternative processing, customer and stakeholder communication, and resumption procedures. Ensure that the business understands IT recovery times ...

DS04.09 Offsite Backup Storage Store offsite all critical backup media, documentation and other IT resources necessary for IT recovery and business continuity plans. Determine the content of backup storage in collaboration between business process owners and IT personnel. Management of the offsite storage facility should respond ...

DS04.10 Post-resumption Review Determine whether IT management has established procedures for assessing the adequacy of the plan in regard to the successful resumption of the IT function after a disaster, and update the plan accordingly.

is part of

Deliver and Support (DS) is concerned with the actual delivery of required services, which includes service delivery, management of security and continuity, service support for users, and management of data and operational facilities.

refers to

[06.3] Service continuity and availability management Objective: To ensure that agreed service continuity and availability commitments to customers can be met in all circumstances.

supports

Ensure minimum business impact in the event of an IT service disruption or change

Ensure that IT services and infrastructure can properly resist and recover from failures due to error, deliberate attack or disaster

Make sure that IT services are available as required

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Dies ist ein Teil des Body of Service Knowledge der Continental Software GmbH, zusammengetragen aus den Best Practices der ITIL und CobiT und PMBOK Frameworks, der ISO 20000 Norm, sowie aus eigener Erfahrung.

© Continental Software GmbH; ITIL® und IT Infrastructure Library® sind eingetragene Warenzeichen des Office of Government Commerce (OGC). COBIT® ist eingetragenes Warenzeichen der Information Systems Audit and Control Association (ISACA). ISO® ist eingetragenes Warenzeichen der International Organization for Standardization. PMI und PMBOK sind eingetragene Marken des Project Management Institute, Inc. Andere hier erwähnte Inhalte, Produkt- oder Firmennamen können die Warenzeichen ihrer jeweiligen Eigentümer sein.